Website backup

Highlighted
New Member
5 0 0

Hello,

 

Do you know how could we find the backup of a website ?

All our products files have been deleted during a connection with an app.

 

Thank you

0 Likes
Highlighted

Hi Vianney

If you have the right to log into hosting, in which the database contains data that is backed up daily, you can extract it, if you do not know how to retrieve the data, you should contact your hosting provider, they Will help you get back the latest data as possible

0 Likes
Highlighted
New Member
5 0 0

Hello,

 

Our host service told us shopify is the one having this backup.

Any idea where we could get it ?

 

Thank you,

0 Likes
Highlighted
Shopify Partner
74 0 23
@vianney I assume you’re looking for a backup of your Shopify products. Unfortunately it’s not possible to recover deleted products from Shopify with Rewind. Rewind a backup app for Shopify that saves all your information and allows you to recover the data in case something goes wrong - like an app misbehaving.


You can install it at https://apps.shopify.com/backup so you’re protected the next time this happens.

Mike
Co-Founder, Rewind (Backups for Shopify). Apps: Rewind, Replay (clone and sync Shopify stores).
1 Like
Highlighted
New Member
2 0 0

@vianney : The web developer at our design studio has written a guide to backup and maintenance for Shopify websites. This won't help for past issues, but these steps could prevent future issues and make restoring easier when you need to:

www.sundco.com/blog/2020/backup-maintenance-shopify-websites 

Mark

0 Likes