Website has been blocked by shopify

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New Member
2 0 0

Hello,

URLs:  www.whippersandchargers.com

From the backend the site is working properly but through the URL, I am not able to open the site plz check why it's happening looking for the proper solution required with this.

 

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Shopify Staff
Shopify Staff
497 42 66

Hey, @Jamesdeeps!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I understand you're experiencing some issues accessing the front-end of your site, and I'm eager to help resolve this! After reading your post, I went ahead and clicked on the URL you included to test the site. From my end, I had no trouble loading up and accessing your shop. This is good news, as it means that the issue may be localized to your current session, and in that case we can resolve it with some troubleshooting steps. Here's what I'd like you try please: 

  • Check your browser for any available updates and complete them if able
  • Clear your browsers cache and cookies (https://kb.iu.edu/d/ahic)
  • Access your shop in a private / incognito browsing session and try again
  • Try in an alternate browser and complete the above steps again
  • Try on an alternate device and complete the above steps again

After giving those steps a shot, please reply back here to let me know your results. If the issue persists, please also include a screenshot of what you see when trying to access your site in your reply. I hope to see this all cleared up on your end! 

Ash | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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