Why is my online store not connecting?

AtsilaYona
Visitor
1 0 0

My store is down. The screen just says 

This site can’t be reached

shoporigine.com refused to connect.

Try: Checking the connection

ERR_CONNECTION_REFUSED
 
I turned my phone on and off and I have even cleared my cache and it's still not working. 
Replies 4 (4)

Lulu
Shopify Staff
911 87 223

Hey, @AtsilaYona!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

Sorry to hear that you are having an issue with your store at the moment. I believe it could be down to your domain not renewing correctly. Can you send me a screenshot of your domains on the Shopify admin when you click "Online store" > "Domains". 

Once I can see that page, I can take a closer look at what is going on for you.

Thank you! 

 

 

Lulu | Social Care @ Shopify
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diyor
Visitor
2 0 0

Hi there,

My website is down and it just says this shop is unavailable. Can you please help asap?

Thank you

ZCAU
Visitor
1 0 0

Please help!

My website is down 

I'm not sure that my Instagram is connected also 

benatra
Visitor
2 0 0

Pls help asap!

My website is down.

Thank you.