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Hi @Thisappsucks,
Ted here from Shopify, thanks for reaching out to us!
This is strange, we haven't received any other reports like this today. Just to help me gather some more context, could you tell me where you are located? What is the URL for your store? As well, what device and browser are you using to access the store? Finally, could you share a screenshot of the error you are seeing?
Happy to help!
Ted | Social Care @ Shopify
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Hi @Thisappsucks,
Thanks for letting me know. The team and I are not seeing an error when we select the .myshopify.com URL and the 2 custom domains that you've listed on your Handmade Palmetto Roses store. Here is an example of what we can see. Could you let me know which URL is being entered into the browser to view the store? The reason I'm asking is that mydomain.com is a third party domain registrar site which normally indicates that there's an error with the domain. When I searched www.rosemanj.com's information I am seeing an error indicating that the CNAME is not pointing to Shopify's servers, which could be the issue. Who is your Domain provider? As well, you can insert a photo to your reply as shown in this example.
I understand that this is frustrating, but we're not able to replicate the error which is why I'll need more context to help resolve this as soon as possible with you. Our responses here in the Forums section is not an instant chat service, so there might be a delay in our replies. If you would prefer to chat with us via instant chat, our Live Chat Support is available here http://bit.ly/2IRhvRU 24/7.
Thanks a mill,
Ted | Social Care @ Shopify
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Hi @Thisappsucks,
I did mention it already in my last reply; you should be able to upload a photo or screenshot as shown in the image below.
When you click it, you'll have the option to add either a photo from your devices library or you can link it with a URL.
If you can't add the screenshot then that's OK, we can skip that part. If you could get back to me in regards to the domain information I've asked above instead it will help us try to troubleshoot the error.
Thanks a mill,
Ted | Social Care @ Shopify
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Hi @Thisappsucks,
Thanks for letting me know. I'm not sure why it's not appearing in Safari. I'd recommend trying a different browser as the Safari you are using doesn't seem to be loading the page correctly. Using a different browser instead such as Chrome or Firefox should work but maybe clearing the cache on Safari as shown in this guide will help. Below is a screenshot of how it should appear for an iPhone 6/7/8 using Safari:
I'm going to email you directly in regards to the main issue you are having, which is that you can not access your account and you are seeing an error appear. As far as we can see your store is active and we can not replicate the error. I'll need to gather more context as mentioned above, to try and determine the issue.
Please take a look a look at your emails when you get a chance.
Thanks a mill,
Ted | Social Care @ Shopify
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I'm having that problem rn with my website!
@Aleah20 wrote:
I'm having that problem rn with my website!
Hi, @Aleah20!
Can you share your store URL here along with a screenshot of the error message?
Alternatively, you can contact us via the Shopify Help Center so we can securely review the account details and ask our Technical Support team to investigate further if necessary. Thank you.
Sophia | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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