What can Shopify DO if one website UPUSTYLE.com that is powered by Shopify that cheats customer?

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I would like to know if the website that is powered by Shopify that cheats customer. Three(3) items ordered amounting to USD74. They state that order 3 items, the 4th item will be given discount of 75%. They choose the item that is the cheapest and deduct 75%. But when they despatched out, only one (1) item is sent out and it was only received one(1) month later. The price of the item is only worth RMB4.51. Just see what is the difference between USD74.00 and RMB4.51. Is this cheating? How can we prevent such thing from happening? I hope Shopify can advised. I can be reach at hnkhng@yahoo.com