What happens if i can't afford to pay shopify monthly fee ?

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Anonymous
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I started Shopify because i lost my job. It's been a month and i haven't made any sales. My Shopify bill is due in a day or two. I don't want to lose my store www.blingdogbeds.com I am trying my best to borrow money from family but yall know how that goes. 

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Shopify Staff
Shopify Staff
536 21 56

Hi there @Anonymous!

 

Don here from Shopify. :)

 

If all three attempts made to charge your outstanding invoice have failed here then your store would be frozen for non-payment until such time as you can pay that invoice.

 

Your store data will be guaranteed to be held on our servers for at least 30 days (it is often longer than this before store data is wiped, but we can only 100% guarantee that it will be held for 30 days) so you can return to it and pick up where you left off when you can afford to make your invoice payments.

 

There's a little bit more info on this here on our help site.

 

Hopefully, you will be able to secure payment before or at least reactivate your store after it would be frozen. 

 

All the best!

 

 

Regards,

Don

Don | Social Care @ Shopify
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Shopify Partner
239 59 68

Hi @Anonymous,

 

I'm so sorry to hear that your store may be shut down soon.

 

If you're worried about your store being deleted before you are able to make payment, you should backup your store before you lose access.

 

Let me know if you'd like some help backing up your store (no cost to you).

 

Good luck!

Brian | Shopify Partner | Ecommerce Consultant
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 - Need further assistance? Visit www.BrianAtWork.com

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