What happens if i can't afford to pay shopify monthly fee ?

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Anonymous
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I started Shopify because i lost my job. It's been a month and i haven't made any sales. My Shopify bill is due in a day or two. I don't want to lose my store www.blingdogbeds.com I am trying my best to borrow money from family but yall know how that goes. 

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Shopify Staff
Shopify Staff
816 50 103

Hi there @Anonymous!

 

Don here from Shopify. :)

 

If all three attempts made to charge your outstanding invoice have failed here then your store would be frozen for non-payment until such time as you can pay that invoice.

 

Your store data will be guaranteed to be held on our servers for at least 30 days (it is often longer than this before store data is wiped, but we can only 100% guarantee that it will be held for 30 days) so you can return to it and pick up where you left off when you can afford to make your invoice payments.

 

There's a little bit more info on this here on our help site.

 

Hopefully, you will be able to secure payment before or at least reactivate your store after it would be frozen. 

 

All the best!

 

 

Regards,

Don

Don | Social Care @ Shopify
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Shopify Partner
242 59 103

Hi @Anonymous,

 

I'm so sorry to hear that your store may be shut down soon.

 

If you're worried about your store being deleted before you are able to make payment, you should backup your store before you lose access.

 

Let me know if you'd like some help backing up your store (no cost to you).

 

Good luck!

Brian | Shopify Partner | Ecommerce Consultant
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New Member
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Hi,
I've an additional question: will shopify go on with the bills even if there is an oustanding bill of the past month?
Example:
I've not enough founds to pay for August '19 so the store will be frozen after the third attempt.
If, in October '19, I will try to unfrozen my store, will I have to pay just the first month (August) or I will be charged also for September even if my store have ben frozen?

Also, how could I do a backup of the store in I'm willing to open it in the future?

Thanks a lot,
Loris


 

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Shopify Staff
Shopify Staff
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Hi there @HappinessWheel!

 

Don here from Shopify. :)

 

In the example you have given, where your store was frozen for non-payment for your August invoice but is not reactivated until more than 30 days (but less than a year) later then you would only pay the outstanding fees on the account. No new invoice is issued.

 

As we take into account the days that your store remained active while the first invoice was unpaid, your first cycle after reactivating will only be 21 days long and then you will be billed again, for a new 30-day billing cycle.

 

So in your example, reactivating your store in October would mean you pay one invoice, but your next invoice would be sent after 21 further days, not 30, to account for the days used while your original invoice went unpaid. :)

 

Let us know if you have any other questions here at any point!

 

 

Regards,

Don

 

Don | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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