I started Shopify because i lost my job. It's been a month and i haven't made any sales. My Shopify bill is due in a day or two. I don't want to lose my store www.blingdogbeds.com I am trying my best to borrow money from family but yall know how that goes.
Hi there @Anonymous!
Don here from Shopify. :)
If all three attempts made to charge your outstanding invoice have failed here then your store would be frozen for non-payment until such time as you can pay that invoice.
Your store data will be guaranteed to be held on our servers for at least 30 days (it is often longer than this before store data is wiped, but we can only 100% guarantee that it will be held for 30 days) so you can return to it and pick up where you left off when you can afford to make your invoice payments.
There's a little bit more info on this here on our help site.
Hopefully, you will be able to secure payment before or at least reactivate your store after it would be frozen.
All the best!
I'm so sorry to hear that your store may be shut down soon.
If you're worried about your store being deleted before you are able to make payment, you should backup your store before you lose access.
Let me know if you'd like some help backing up your store (no cost to you).
Brian | Shopify Partner | Ecommerce Consultant
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I've an additional question: will shopify go on with the bills even if there is an oustanding bill of the past month?
I've not enough founds to pay for August '19 so the store will be frozen after the third attempt.
If, in October '19, I will try to unfrozen my store, will I have to pay just the first month (August) or I will be charged also for September even if my store have ben frozen?
Also, how could I do a backup of the store in I'm willing to open it in the future?
Thanks a lot,
Hi there @HappinessWheel!
Don here from Shopify. :)
In the example you have given, where your store was frozen for non-payment for your August invoice but is not reactivated until more than 30 days (but less than a year) later then you would only pay the outstanding fees on the account. No new invoice is issued.
As we take into account the days that your store remained active while the first invoice was unpaid, your first cycle after reactivating will only be 21 days long and then you will be billed again, for a new 30-day billing cycle.
So in your example, reactivating your store in October would mean you pay one invoice, but your next invoice would be sent after 21 further days, not 30, to account for the days used while your original invoice went unpaid. :)
Let us know if you have any other questions here at any point!
Hi there @Evans1510!
Don here from Shopify.
There will be three payment attempts made on your current billing method for a given store before the store would be frozen for non-payment.
If you don't have funds available for the relevant charge attempts then yes, your store would go frozen in that instance and no further attempts would be made to charge this invoice.
Should you choose to return in the future to reactivate this store, you would be required to pay any outstanding charges levied against that store.
There's more info on how all aspects of billing work at Shopify here on our help site you can peruse.
All the best!
I've choosed a shopify plan during trial for unlock my store and then before few hours I just get a bill but i dont want the store anymore and I cant close it , will there be more bills and will they affect my paypal (debit card) if I just leave store . Thanks
Hi there @Enis22!
Don from Shopify once again.
Could you let us know what happens currently when you try to close your store and what seems to be preventing you from doing so?
There would be three attempts made to charge any invoice you need to pay, after which time your store would be frozen for non-payment and no further attempts would be made to charge this invoice unless you choose to return to and reactivate your store.
If you can let us know what happens currently when you try to close your store, that would be great!