What happens when Gift Cards expire?

Solved
ChildFundNZ
Tourist
6 0 1

Hi there - 

I am wondering what happens to the fund balance of a Shopify gift card once the card expires? Is it transferred to the store owner?

 

0 Likes
Cal
Shopify Staff
Shopify Staff
984 103 162

This is an accepted solution.

Hey @!

Cal here from Shopify, thanks for reaching out to us. This is a great question and I'd be happy to give you some insight into this. 

Gift cards can be set to expire after a specific amount of time. By default, gift cards don't expire because it is illegal in some countries for gift cards to expire. If you set an expiry date, then, by default, the cards expire after five years. However, you can change the length of the expiry date. Verify that you are following the rules and regulations for gift cards in your country. 

There is further information on how you can alter the gift card expiry date here

When a customer purchases a gift card, you are receiving their funds at that point. It is then up to the customer to redeem the gift card on your store for your products/services. 

I suggest giving our help center document on Gift Cards a read here. It goes into great detail on what gift cards are and their applications! I hope this helps.

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
ChildFundNZ
Tourist
6 0 1

Thank you Cal. It was unclear that the funds would be transferred upon the purchase of the gift card. For some reason, I was under the impression that the funds would only be transferred upon redemption. 

Thanks again for your help!

0 Likes
Cal
Shopify Staff
Shopify Staff
984 103 162

No problem! Glad to help. Let us know if there's ever anything else you need assistance with. 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
RobS
Shopify Partner
19 0 7

Related to this, I've noticed that when gift cards expire unredeemed then althought the card can no longer be used, the balance remains in the gift card liability in Shopify. Surely this isn't correct? By definition, if it has expired we can no longer be liable for the value. Does this mean I have to manually work through all the gift card purchases to figure out the actual real liability for our accounts?

0 Likes
Cal
Shopify Staff
Shopify Staff
984 103 162

Hi @RobS, how are you keeping? 

I'd be happy to look into this with you. Can you give me a little more information on where you are seeing/pulling this data from? If you could attach some screenshots that illustrate this that I could run past my team here, that would be great! 

Thanks! 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes