What is the reason ofthe note "Your Shopify Payments account is on hold"

New Member
1 0 0

Hello Shopify,

Please would you be so kind to send me an email what the reason is of of note "Your Shopify Payments account is on hold" I see in the backend of my store?

Thank you !

Shopify Staff
Shopify Staff
1026 87 115

Hi @AlexEnrico,

Ted here from Shopify, thanks for posting your query! 

When this message appeared in the admin, were you asked to submit documents such as your ID or billing address for verification purposes? If so and if you've already submitted those documents, then our Shopify Payments team will review everything in full and get back to you as soon as possible. If not, please let me know and I'll send you an email to help authenticate the account and take a closer look.

If you would prefer an immediate response, our live chat, Twitter and call back advisors can be found here or our Facebook support are available here 24/7. 

Many thanks, 

Ted | Social Care @ Shopify
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