Liam here from Shopify - thank you for your question :)
Great to hear you are looking for new ways to interact with your customers. One of the most popular chat apps available in our app store is Tidio, which is quite easy to install and has mobile support and an option for offline contact. Also recommendable is Formilla Live Chat which allows you to see customer actions in real-time as well as chat with them. Finally, if you are active on social media channels the Reamaze app will allow you to communicate with your customers across multi-platforms.
Hope this helps- if you have any other questions, just let me know!
Reamaze Team here! Thanks Liam for recommending Reamaze :)
We'd love to schedule live demos with anyone who's interested in checking Reamaze out. We're an all-in-one customer communications platform that works with integrations for email, social (Twitter, Facebook, Instagram), chat (real time and classic live chat), SMS/MMS mobile, and also provide integrated solutions for knowledge base and much more!
You can find our app here: https://apps.shopify.com/reamaze
Our blog update log here: blog.reamaze.com
Our knowledge base here: https://support.reamaze.com/
We just recently updated the entire chat and proactive engagement UI for Re:amaze. We provide Shopify businesses the ability to support, engage, and convert customers on a single platform using features like real time chat, proactive engagement, conversation management through multiple channels like email, Facebook, Messenger, Instagram, Twitter, and SMS/MMS. FAQs are built in as well.
Shopify order data is synced in real time as well so you always have access to the right data.
We hope you guys like it!
We kindly ask if we can recommend new creative live chat Revolivechat.com
User can complete and pay for the products in the chat window! Agent can present products to the user in real time and even add products into user's cart
Agent can also give discount directly into user's cart! Totally new kind of live chat for webiste!