We run into the same issues with Shopify. I actually had to send them a with out prejudice letter this morning. They appear to have a system Bias when it comes to working on there own issues. They also do not appear to understand that they have a feedback loop happening in their service work. Its their dime.
Here is a link that was forwarded to me by one of my great customers. https://developer.amazon.com/support/amazonbot
You gonna **bleep** say something or what? Some of us have serious business we'd like to conduct.
As a developer, I'm happy to just take the money you would otherwise get and build a solution that actually **bleep** does something about this, even if I have to build it from scratch. This is trash, and you're supposed to be better than this. If you can't be? Well hey, kiss tens of thousands in revenue goodbye for all I care.
@ArtinCoins So you spoke to them 2 years ago and they've still done nothing?
GUYS - we need to be LOUDER on this issue. make your voices heard. This is unacceptable and we need to make sure they know. SPEAK UP!!
I've registered my site url with Cloudflare.com today and within the first 6 hours it has blocked all the bots - we had issues with john smith and the like abandoning the cart causing our stats to badly skew...it was easy enough to do, although Cloudflare are meant to have a partner deal with Shopify so we shouldn't need to do this (apparently late 2019 the set this up) and there may be some issues in using Cloudflare with a Shopify url, but I have not experienced any yet - added bonus, the site is loading 10 times faster!
When you register the url, only use the basic free service, nothing more needed - you will then need to go to your url provider (123-reg for me) and change the DNS setting to the Cloudflare settings ( they tell you what to use) - seemed simple enough