What would be a reasonable refund policy for drop-shipping

New Member
2 0 1

Hello Guys/Ladies,

I am in the process of setting up a drop-shipping store and was wondering what would be a reasonable refund policy for drop-shipping business.

Don't know the practical side of things at all.

I would appreciate any and all advise.



Shopify Staff
Shopify Staff
1103 105 260

This is an accepted solution.

Hi, @nhuda!

Julie here from Shopify Support.

It's great to hear that you're working on creating a refund policy for your business and I'd love to offer some guidance.

First off, since most suppliers don't accept returns on their end, many dropshippers choose to offer refunds without requiring their customers to return the products. Generally speaking, the typical timeframe to request a refund is around 30 days. 

It's also quite common for dropshippers to give customers the option of receiving a replacement product, which works out really well if the product has arrived damaged or broken. This is a great option for both parties, as the markup on dropshipped products typically covers at least twice the cost of the original product. 

If you do happen to issue a refund, however, then you'll want to check out our help doc on refunding orders, which will walk you through the process step-by-step.

As you continue working on your refund policy, I suggest checking out Oberlo's guide, "How to Handle Refunds and Returns as a Dropshipper" for additional advice. We also have a return policy template that you can access directly through your Shopify admin, over in Settings > Legal. These policies can be edited to suit your business' needs and can also be easily added to your store's menus.

I hope this helps guide you in the right direction, but let me know if you have any further questions!

Julie | Social Care @ Shopify 
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New Member
2 0 1

Thanks very much Julie, it will be very helpful.

I know there are lot of information already available in your sites, but for starters like me, it's hard to know which is where.

So we end up asking a lot.