When I go to my store, it says "This site cannot be reached"

New Member
1 0 0

When trying to access my own Shopify store, on both my pc and my mobile, it won't load and says the site cannot be reached. Prior to this, it was working fine for 3 weeks. How do I fix this? Thanks

Store URL: musthavesuk.com 

Shopify Staff
Shopify Staff
365 30 88

Hey, @AlexDunton.

Welcome to Shopify Community. My name is Olivia and I work here.

I appreciate you sharing your question with our network, and I was happy to run some tests on your site to see if I can replicate what you are experiencing. This is what I see when visiting your site: 


For good measure, I also tested from another browser and on mobile. I will have you try some troubleshooting steps to rule out any local errors below:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection

If the issue persists after that, can you please clarify the following details for me:

  1. Browser (including version) you are using 
  2. The name of your Internet Service Provider (ISP)
  3. Does this happen when accessing the homepage, or the Admin of your site, or both
    + Can you also grab me a screenshot of your experience

I look forward to connecting with you and helping you resolve this.

Warm regards,

Olivia | Social Care @ Shopify 
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