Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
I am so sorry to hear that you are having trouble reaching our support team, this is definitely not the service that we strive for. There is no phone number anymore, we have changed to a callback system so that you can spend less time on hold as we know this was a pain point for merchants. Callbacks will be available depending on our current contact volume so you can visit support.shopify.com to schedule a callback or of course you can find our 24/7 online chats and email here.
I would also be happy to help you out with any questions here if you prefer? Let me know!
Lulu | Social Care @ Shopify
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