Where has Shopify Help/Support gone?

reneewood
New Member
6 0 0

There's literally no way to get support for any questions/issues with my site.  When I first signed up for Shopify, I was able to access support via phone/chat etc.  There is no way to contact Shopify with an issue I'm having with inventory controls.  When I go to Shopify Help, it asks me to log in and then all I do is go in a roundabout that leads nowhere.

How do I contact support?  

Is there any way of getting support?  This is really very frustrating.

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Elias
Shopify Staff
Shopify Staff
1116 116 161

Hey, @reneewood.

Elias here with Shopify Support. That's a great question!

We've switched over to a callback system, that way our merchants can spend less time on-hold and more on their store. You can request a callback, join us on a live chat, send us an email, or message us on Twitter right from our Support page. We also have a step-by-step guide on contacting our support right here

For the callback option, you do want to make sure that you're logged into your account. After that, you'll be prompted to search a topic and I believe this is where the roundabout that you're referring to occurs. You'll need to search a topic and a button to get further support will appear underneath the relevant resources presented by our Help Center. By clicking on this button at the bottom, you'll be presented with the contact options mentioned earlier. 

That being said, I'd be happy to take a look at the inventory issue as well - Did you still need help with that? If so, can you share more details about the issue?

Elias | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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reneewood
New Member
6 0 0

Thanks for the reply.  The loop is terrible.  Could be that I didn't go deep enough into the topic.

I will try that.  I had questions about the new Shopify 2.0 and Dawn.  I wondered if it were already available.  I couldn't tell by the webinar.  

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Elias
Shopify Staff
Shopify Staff
1116 116 161

Hey, @reneewood.

Thank you for following up and sharing this feedback!

The loop on the Shopify Help Center is likely due to skipping the search, so make sure to complete a search and you'll be able to click the button to get further support near the bottom of the page. After that, you'll be able to access all of our available contact methods. It's important to note that requesting a callback is only available after logging in to your account on the Shopify Help Center. 

03-13-87538-69915

As for the Online Store 2.0 and the Dawn theme, while there isn't a release date at this time - I can see that we will be reopening the Shopify Theme Store on July, 15, 2021, which will include themes updated with Online Store 2.0. On the other hand, developers with a newly created development store can download the open-source reference theme for the Dawn theme. If you'd like more information on the Online Store 2.0, you can read more about that here - Introducing Online Store 2.0: What it Means For Developers. For all other announcements from Shopify Unite 2021, more information can be found here - All of the Announcements From Shopify Unite 2021.

I'd love to know if this is what you're looking for and if you're able to get in touch with our Support team. Keep me posted!

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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