Where is phone support? The Support link forwards to the documentation and community sections. There is no way to get a call back because the support link forwards. The phone number is not working 1 (855) 816-3857. There is no chat. There is no email. How does one get help?
I am having issues with my site that documentation cannot help. When I embed a product on another site and then sign in as a test customer to purchase the product Shopify is showing MY personal credit card to pay for the product which I have not entered to pay.. which means all customers that go to purchase a product will be having ME paying for the product... Shopify should not be storing my credit card information like this... Not sure why... I need a human being on the phone to help me. How do I get a call back when I cannot email, leave a message or anything. I see on another post Shopify is doing call backs.. but how can I get a call back?
This has been a nightmare beyond belief for 2 months now. Now, you can't talk to a human being here either??? So much time and energy and money invested. I may have to walk away and get what little business I can from my antiquated site from 20 years ago. Love how they make it sound like they are doing us a favor by calling us back at THEIR convenience.
I went to the Help Center online and scrolled down since none of the FAQs applied to me either. It gives the option to do a chat or get a callback. I chose a callback and they said it would be about 24 minutes. The phone rang and it was a recording from Shopify and then a short wait for a guru. They said they have been overwhelmed since the pandemic and are hiring hundreds of people.
Bring back phone support. I can't recommend my clients to Shopify if there is no phone support. You guys used to be great and now I'm embarrassed to recommend you. I contacted through email support and was told it would be 48 hours. That is too long if your store is down or you can't sell on a channel. 48 hours to respond is unacceptable.