This is a very important feature. For my other Company we sell Web Hosting services using WHMCS, and it has this feature we can see all the email communication which has been sent to the customer.
This feature would also help in case a customer says or claims something different from the email sent to him. I believe most billing/online software do have this feature.
I am also a developer and it should not be much work for Shopify team if they give the shop owners an option to add a BCC email ID w.r.t. any communication originating from the Shopify store.
Shopify, this is a developer saying you can do this....bit of a shame that you're having issues? I can't find a message we sent to a customer last week...so how can i confirm what I have said to them? There really should be a ticketing type of system for each order...i mean, half the time i cannot keep track of what is happening and I am always having a go at my assistant for not updating the order in shopify, because whilst she knows what is going on in the ticketing system we set up for her, I don't know what's going on (have to log into administrator account etc to access this ticketing system, and I don't have time for these things), so she has to remember to double up and put the info in both ticketing and also shopify order. I honestly did not even think of another way until I saw this thread, as I cannot find a message i sent to the customer last week, to inform my assistant about it....so there is lack of communication at our end, which makes it hard for not only usm, but the customer also. It didn't even occur to me that this should definitely be a standard feature in shopify orders.
We pay in USD for our AU store, so the cost is ridiculous and we should at the very least have so many more features than we do. I am sick of paying over $300AUD per month for my store to run with the minimum amount of apps. It would not bother me so much if we got what other platforms we're supplying, but Shopify are just so greedy.