This is an accepted solution.
Hello Community members!
Thank you for all taking the time to follow up in this thread to express your interest in adjusting your account off of the free trial period, and on to a paid plan in order to customize your SMS notifications.
This feature, of needing to be on a paid plan in order to edit these notifications, has been put in place to help prevent any unsupported behaviour from occurring to merchant customers who choose to enter their phone numbers when checking out. As such, each request to have a plan adjustment now needs to be reviewed on an individual basis by our Financial Services department. This review ideally takes 24-72 hours, however with the current support demands longer wait times can be expected. Please note, not every request to upgrade to a paid plan will be possible at this time.
If your store is currently on its trial period and you would like to be considered for this option, please reach out to support through one of the channels found here on the contact page to discuss further.
Thank you for your patience and cooperation.
Helen | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Click Accept as Solution
I am in the same situation. I am int he 90 day free trial and want to edit my SMS notifications. I can't contact support, everytime I go to the link to login, it just resets itself. Maybe because I'm in the free trial. Ugh. It's a loop. How do I move my account to basic subscription.