Hello again, @JKS2!
Thanks for reaching out to the live support team for this. That's the quickest way to implement it. That being said, the plan change can take 24-72 hours to implement since it can require an escalation to our Billing department. Therefore, I suspect there was a typo in the timeframe you received from the Guru you interacted with.
Since it has been longer than 24-72 hours since you posted about it in this thread, please let me know if you still require assistance with this, or if it has already been taken care of via your previous support ticket?
Helen | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Click Accept as Solution
Hi @Helen I'm having the same issue. Cannot edit the SMS form because I'm on a 3 month trial but I'd like to start the subscription so that I can edit it. Can you please message me as well?
I’m sorry for any confusion there has been around this! I am happy to help you switch off of your trial period and onto a paid plan so that you can edit the SMS notifications on your store.
I’ve sent you an email so that we can proceed with making the plan adjustment. Please reply at your earliest convenience.