Whoops, something went wrong error message

[rollierollies]

I'm having trouble viewing my website, when I click, it shows this message after 8 seconds. Why is this happening all of sudden? Please help !!

My url is : rollierollies.myshopify.com

[Olivia · Accepted solution]

Hi, @rollierollies!

Welcome to Shopify Community. My name is Olivia and I work here.

I had a look over your store (it's super chic & trendy!) and I ran into the same issue as you. It looks like you might be using a Shopify theme that has been heavily customized, either via custom code or through additional apps. You can help narrow down the issue by:

1. Head to Admin > Online Store > Themes
2. Install a fresh copy of your theme 
3. Publish the new copy
4. Test to see if the error is replicated on the fresh theme

Tip: 

Also check out this handy tutorial I wrote: Identifying Issues: is it the theme or an app?

I trust that will work, but don't hesitate to connect with me if the issue persists on an unedited copy of your theme.

Warm regards,

[rollierollies]

Thank you so much!! It worked!

[Bibi2]

I have exactly the same problem but. a copy does not helped me. 

[Olivia]

Hi, @Bibi2!

Thanks for connecting with us on this thread.

You didn't mention which theme you are using, but are you testing against an unedited Shopify-developed theme from our Theme Store? Furthermore, if you'd like to share some more information with me I'd be happy to help you troubleshooting.

Please provide the following:

• your website address
• screenshots of what you see
• theme and theme version you were originally using
• theme and theme version you are testing against
• any apps installed on your store

That can help us narrow down anything else that might be going on. 

I look forward to hearing back from you.

Warm regards,