Why Am I Getting a Shop Pay Code text when I was not making a purchase on any website

clupper
New Member
1 0 0

I just created a Shopify account to ask this question because there was no other way to reach out to Shopify. I wanted to send an e-mail or call someone. I hate chatting on websites but for this, I would have done it, but it wasn't an option.  So again,  I just got two texts giving me the same Shop Pay Code. Is someone trying to commit fraud at some "store" that I have a login for? I was not purchasing anything at that time and yet I got this text twice. I want to find out why I got it. Can someone from Shopify reach out to me?  

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Peter
Shopify Staff
Shopify Staff
1993 147 424

Hi, @clupper

Great question! It's a fairly common occurrence that someone accidentally enters in the wrong information when setting up Shop Pay. All it takes is hitting one number incorrectly to have the confirmation texts sent to the wrong number. I can assure you that it is not someone trying to process a fraudulent order, but rather someone trying to utilize a quick, and efficient feature that allows them to check out on Shopify stores within seconds.

I'd welcome you to learn more about Shop Pay here as it does provide benefits to you as a consumer if you shop online! That said, as your number was entered in by accident by someone else, you can use our opt-out form here to remove your number from our system until you're ready to set it up in the future. 

Let me know if you have any questions!

Peter | Social Care @ Shopify 
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