Why Am I Getting a Shop Pay Code text when I was not making a purchase on any website

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clupper
New Member
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I just created a Shopify account to ask this question because there was no other way to reach out to Shopify. I wanted to send an e-mail or call someone. I hate chatting on websites but for this, I would have done it, but it wasn't an option.  So again,  I just got two texts giving me the same Shop Pay Code. Is someone trying to commit fraud at some "store" that I have a login for? I was not purchasing anything at that time and yet I got this text twice. I want to find out why I got it. Can someone from Shopify reach out to me?  

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Trevor
Community Moderator
Community Moderator
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Hi, @clupper

Great question! It's a fairly common occurrence that someone accidentally enters in the wrong information when setting up Shop Pay. All it takes is hitting one number incorrectly to have the confirmation texts sent to the wrong number. I can assure you that it is not someone trying to process a fraudulent order, but rather someone trying to utilize a quick, and efficient feature that allows them to check out on Shopify stores within seconds.

I'd welcome you to learn more about Shop Pay here as it does provide benefits to you as a consumer if you shop online! That said, as your number was entered in by accident by someone else, you can use our opt-out form here to remove your number from our system until you're ready to set it up in the future. 

Let me know if you have any questions!

Trevor | Community Moderator @ Shopify 
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happyelf
New Member
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I have the same issue - 2 texts within the last week, not related to any shopping I am doing. When I went to the page you linked to to "opt out" my phone number, it kept giving me an error that it was not a valid mobile number, which it 100% is. I tried several different formats - just numbers, 1+numbers, 1+numbers separated by "-"s, etc - nothing works. In addition, I don't think it makes sense for me to opt out my number when I do legitimately shop at places that use this system with my mobile number for verification. Please help.

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Trevor
Community Moderator
Community Moderator
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@happyelf 

That sounds frustrating. It's hard to say why that would be happening; however, I can speculate. 

Sounds like another buyer may have your phone number on their profile - If you use Shop Pay though, this may be because another friend/family member could be going to checkout and your email and/or phone number is auto-filling. 

In reference to the format, try inputting your phone number in the following format: +1##########. This includes the country code (1) followed by my 10 digit phone number.

Trevor | Community Moderator @ Shopify 
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tamiatmuggy
New Member
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I keep getting Shopify texts, also.  I tried every single version of my telephone number, with and without parentheses and dashes, with the country code, without the country code.  Could not opt out.  Was prompted to set up an account with Shopify, so now I have a Shopify account I do not want or need. 

If someone else had my telephone number associated with their account, then I'd be able to opt out with my number.   So now how do I opt out AND delete the account I didn't need in the first place?

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tamiatmuggy
New Member
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Also, I am single and live alone and no one else uses my email or telephone number.

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Asamson7966
New Member
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I understand it is thought that people are entering the wrong phone number to make purchases but I have had an excessive amount of code texts come to my phone when I am not in any way shopping. Some coming through at 6 am, 2 am, 10 pm. I have had 4 in two days. There is no way someone is just constantly typing the wrong number. How do I remove any information that auto fills from Shopify?

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Trevor
Community Moderator
Community Moderator
2565 336 523

@Asamson7966 

We recently saw an influx of unsolicited SMS text messages for Shop Pay which may be the cause for your most recent texts. You can choose to opt-out of Shop Pay using your phone number.  Please note, their phone number needs to be formatted to include the '+ country code' prefix when opting out. For example, a US-based user would need to format their number as +1 234 56789.

If you wish to continue using Shop Pay for themselves, you'll just need to opt back in again with your details.

 

Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Matt78209
New Member
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I tried to opt out of the phone number but get this message: "Please enter a valid mobile phone number"

https://shop.app/pay/phone-optout

The form does not indicate what format phone number to use, but I've tried multiple formats with and without country code area code and dashes, but nothing works; and I am still getting unknown Shop Pay verification code messages. Please advise.

 

Matt

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Cherryz426
New Member
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I have same problem three this morning ans it won’t let me opt out with my phone number 

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