Why I cannot log in into my Facebook channel?

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New Member
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Why I cannot log in into my Facebook channel?The "Connect Account" button is disabled, and I get this error message in the beginning of the page

"We're currently unable to connect to Facebook accounts
We're experiencing issues connecting to Facebook accounts. WScreenshot_6.pnge apologize and we hope to have this resolved soon

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Shopify Staff
Shopify Staff
637 39 82

 

Hi, @ndesignerwear !

 

Katy here from Shopify. I hope all is well with you. 

 

I am sorry to hear that but would love to help out! I do have some troubleshooting steps which we can first cross-check.

 

In order to connect a page to the Facebook sales channel, you will need to:

 

  • Be an Admin on the page in question
  • Ensure that the page has been published
  • Ensure that the shopping template is applied

I have included info on how you can check each of these below. 

 

1. To confirm you are an admin on your business page:

 

  • Viewing the page in question when logged in on Facebook
  • Going to "Settings"
  • Then "Page Roles"

This should look like: 

14-44-vgag0-d3gpz

 

 

2. To ensure the page is published:

 

  • Click Settings at the top of your Page
  • From General, click Page Visibility
  • Click the setting to "Page published"
  •  Click Save Changes

This should look like: 

 

16-40-39uba-j9osj


3. To confirm you have the shopping tab set:

 

  • Go to the Facebook page you are an administrator for
  • Click 'Settings'
  • Click 'Templates and Tabs' - If this section says anything but 'Shopping', click 'Edit
  • Click 'View Details' on Shopping and 'Apply Template'

This should look like:

 

16-39-pu7q3-7ey0a


As you are seeing the 'reconnect' button, I would like to ask you to delete and re-add the Facebook shop. You can do this in your admin via: Settings > Sales channels and delete Facebook Shop. When you add it back, you should then see "connect account" button.

 

Do please ensure the above conditions are set up correctly, before re-adding the sales channel and attempting to reconnect your account. If it does not do the trick for you, do let me know and I am more than happy to take a closer look.

 

Cheers,

Katy

 

 

Katy | Social Care @ Shopify
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New Member
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I have Follow these step but its not working ...

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Shopify Staff
Shopify Staff
637 39 82

Thanks so much for getting back to me, @ndesignerwear  and for reviewing the above info.

 

In this case, I would like to look into this more closely, and to loop in our technical support team if needed.

 

I have sent you an email to confirm your details. Do please reply to me when you can. Do also please include a screenshot of each of the above steps, from your own accounts. This will help us to dig into this more closely with you.

 

Thanks so much, and speak with you soon. 

 


Cheers,
Katy

Katy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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