Why My storeciw available?

New Member
1 0 0

hello why my store closed? we all hard work for build this store advertising in various company and country and give best service for client and now the store unavailable i don't know why, and how with balance in store? this is more than $ 1500 and is estimated to be sent today November 12th but I did not receive any email

Shopify Staff
Shopify Staff
409 46 71

Hey, @AkanAnna!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


I am sorry to hear that your store has been made unavailable. I will need to have a closer look into this with our operations team to see what is happening. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will escalate it up to the team so we can figure out what has happened. 


Kind regards,



Lulu | Social Care @ Shopify
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