Why My storeciw available?

Highlighted
New Member
1 0 0

hello why my store closed? we all hard work for build this store advertising in various company and country and give best service for client and now the store unavailable i don't know why, and how with balance in store? this is more than $ 1500 and is estimated to be sent today November 12th but I did not receive any email

0 Likes
Shopify Staff
Shopify Staff
409 46 71

Hey, @AkanAnna!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

I am sorry to hear that your store has been made unavailable. I will need to have a closer look into this with our operations team to see what is happening. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will escalate it up to the team so we can figure out what has happened. 

 

Kind regards,

Lulu

 

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes