Why am I getting emails from MAILER-DAEMON@shopify.com about a password reset?

New Member
1 0 0

Hi All,


For the last month I have been receiving emails from an email address "MAILER-DAEMON@shopify.com" with the following message. At the time of receving the message I haven't sent out any emails and in my sent box there is nothing showing as sent. 


I have no clue what it means or why it keeps appearing. Has someone got access to my email and sending out spam? 


I'd be grateful if someone could let me know whats going on.


FYI I've replaced my details such as store name etc but highlighted in bold where I've done that and it seems shopify has removed some HMTL for it being invalid :/ 


Also it keeps changing the email recipient every time I get a message (which is about once a week at the moment)



This is the mail system at host smtp.shopify.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<edited>: host mta.service.uci.edu[] said: 550 5.1.1
<edited>... User unknown (in reply to RCPT TO command)
Reporting-MTA: dns; smtp.shopify.com
X-Postfix-Queue-ID: E9BE1E525C
X-Postfix-Sender: rfc822; (My stores customer support email)
Arrival-Date: Sat, 4 Jan 2020 13:02:18 +0000 (UTC)

Final-Recipient: rfc822;<edited>
Original-Recipient: rfc822;<edited>
Action: failed
Status: 5.1.1
Remote-MTA: dns; mta.service.uci.edu
Diagnostic-Code: smtp; 550 5.1.1 <<edited>>... User unknown

Return-Path: (My stores customer email)
X-Path-Id: E9BE1E525C
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=shopify.com; s=mail;
    t=1578142938; bh=W+5RMXAWceJmlZaFoUbj5J/1vecjmrrBJFWppv5JeSE=;
X-Path-Id: DB5FE2A0002
Date: Sat, 04 Jan 2020 13:02:18 +0000
From: (My stores Name) (My stores Customer support Email)
Message-ID: <5e108cdad55fa_15aa93f9010acd9a86053f@shopify.com>
Subject: (My store name) password reset
Mime-Version: 1.0
Content-Type: multipart/alternative;
Content-Transfer-Encoding: 7bit



Shopify Staff
Shopify Staff
975 58 179

Hey, @GreenGiant.


Typically these emails would come from using a third-party domain that requires SPF records. The bounce-back occurs when our system attempts to send an email on your behalf (emails found in Settings/Notifications), but the email client rejects the email as we are spoofing the customer email listed in Settings/General. 


What you'll want to do is add an SPF record (txt record) to your domain: 


Name: @ 

Value: v=spf1 include:shops.shopify.com ~all20-01-hkqwx-zz2dj


Once added, it can take up to 24 hours to take effect but should resolve the issue you're seeing. 


Let me know if you have any questions!

For security reasons, I have edited out the email shown in your reply

Peter | Social Care @ Shopify
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4 0 0

I have been getting them to and I just updated my TXT so we will see if it works.