Why are we NOT getting the support we deserve!!??

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New Member
2 0 3

Why can't I get any support from Shopify?

 

This is ridiculous, I don't see any callback or chat options

 

"Here for you 24/7", yeah right!! 

 

Seriously considering firing Shopify as they have jumped ship on me!!

2 Likes
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Excursionist
18 1 4

What's wrong? I'm new here so not the best in advice but I'll lend a ear if you want.

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Tourist
3 0 6

You are right. I have looked everywhere and no support. No way to talk to a real person. It's BS. I'm leaving after my trial


@makesocho wrote:

Why can't I get any support from Shopify?

 

This is ridiculous, I don't see any callback or chat options

 

"Here for you 24/7", yeah right!! 

 

Seriously considering firing Shopify as they have jumped ship on me!!


 

2 Likes
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Community Manager
Community Manager
487 28 700

Thank you for reaching out to share your experience using our Help center. Our Support team is still here to help 24/7.

To get in touch with Shopify support:

 

  1. Go to https://help.shopify.com/en/questions
  2. Click Log in and enter your details.
  3. Enter a brief description of your question into the search bar.
  4. You’ll be provided with a curated list of Shopify resources related to your search. We have extensive help documentation designed to connect you with the information you need as quickly as possible. If you can’t find what you’re looking for in our docs, click Get help from the Shopify support team.
  5. Choose the way you want to contact Shopify support from the available options.

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
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Tourist
3 0 0

They do this on purpose. Multi-billion dollar company and they can't get support right because they don't care.


@DFALLC wrote:

You are right. I have looked everywhere and no support. No way to talk to a real person. It's BS. I'm leaving after my trial


@makesocho wrote:

Why can't I get any support from Shopify?

 

This is ridiculous, I don't see any callback or chat options

 

"Here for you 24/7", yeah right!! 

 

Seriously considering firing Shopify as they have jumped ship on me!!


 


 

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Tourist
3 0 0

What is going on with the admin backend?? It's been nearly an hour now. 

What is going on? 

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Tourist
3 0 0

I can't even login. What is going on?? How do I get in touch with a person????

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Tourist
3 0 6
you can't
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New Member
2 0 3

TyW, I've done that and it didn't work, thanks!

 

I have not seen the answer to my questions above and as follows:

 

1. "where can I request a callback?"

2. "where is the online support via chat?"

 

Can anyone kindly provide me with an ACCURATE response?

 

Thanks in advance!!

1 Like
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Community Manager
Community Manager
487 28 700

Hi @makesocho , 

 

Can you provide more detail what you are experiencing? The more detail, and screenshots the better so we can investigate. 

 

I can confirm the steps are valid as well. 

 

Log in and perform a search -  if you are unable to find a solution there is a purple button below the search results, Get Help from the Shopify support team that provides the chat, email, or callback option. 

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes