Why can't I edit an order with local delivery?

DaveRS
Tourist
6 0 2

I'm new to Shopify and I have an order than came in yesterday where the payment is still pending using a method outside of Shopify Payments (email money transfer) and the customer chose local delivery.  However, I want to edit the order but it is telling me I can't edit an order with local delivery as the shipping method.

Why is that? I do not understand why I wouldn't be allowed to edit an order just because it was local delivery versus local pickup or standard shipping.

DaveRS_0-1612320789577.png

 

Hyde
Shopify Staff
Shopify Staff
733 73 131

Hi, @DaveRS,

Hyde here from Shopify. That's an interesting question!

There are a lot of factors that need to be considered when answering a question like that (they're outlined in this help document) so in order to better understand the context, I would need to see a screenshot of the order and the error message you are receiving. Could you provide that here for me, please?

All the best, Hyde.

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes