Why do customers need to provide their ID number during checkout?

Solved
changchu
New Member
1 0 0

Recently, when customers purchase products from our store, they need to provide additional information. For China, need Resident ID number. How to disable this? Thanks

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Helen
Shopify Staff
Shopify Staff
1171 154 191

This is an accepted solution.

Hi, @changchu! Welcome to the Community; That's a great question!

 

 In order to better help our merchants comply with country specific customs and shipping regulations, we’ve recently implemented this mandatory field into the checkout for buyers located in countries that require this information: China, Brazil, South Korea and Italy. 

 

Once entered on the payment page of the checkout and the order is processed, the customer's resident ID number will automatically be added to shipping labels purchased through Shopify Shipping or fulfilled through Oberlo, in order to meet these unique regulations. There is more information about it all in the Help Doc for International shipping considerations.

 

I understand that you are wanting it disabled though. Is this because you are already collecting the information another way, like through an app?

Helen | Social Care @ Shopify 
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James_Robinson
New Member
1 0 1

Hi,

Having this issue also. A US citizen living in China does not have the ID number required. I am not shipping through Shopify or Oberlo. Can this customer enter just 0000 or leav it blank and get sent our products through the 3PL?

Does the name have to match the number for customs to clear it?

Can I disable it altogether?

Thanks

Hugo_Cailleton
Tourist
4 0 2

Could it be possible to ask the Chilean customers to provide the RUT numbers and the Turkey customers to provide ID numbers too? We need that info for shipping to them.

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aaronnc
New Member
2 0 0

@Helen is it possible to disable this field?

Screenshot 2021-02-22 at 16.03.30.png

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Helen
Shopify Staff
Shopify Staff
1171 154 191

This is an accepted solution.

Hi, @aaronnc! Thanks for reaching out. This may be something that is possible to disable. Where are you located? 

 

We’ll need access to your account to look into it. While we’re not able to provide account specific support requests here in the Community at this time, we’d be happy to assist you via live chat, email or callback. Please visit the Help Center and log in to your account to create a support request. 

 

In order to save some time so that the Support Advisor you speak with can help you as quickly as possible, please share this summary of your request at the beginning of your conversation:

 

“I am located in [your country]. I would like to disable the Additional Information field in my checkout so 
that it no longer requests customers for a resident ID number before they can complete their purchase.”

 

Since this is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog