Why is lazy upload images to the website

DiegoGil86
New Member
1 0 0

sometimes take too much time and it doesn't upload

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Olivia
Shopify Staff
Shopify Staff
503 46 104

Hey, @DiegoGil86!

Welcome to Shopify Community. My name is Olivia and I work here.

Thank you for sharing your question with us. I'd love to help you sort this out today. You mentioned you are experiencing slow upload times when importing images into your website? If I have understood your issue correctly, please share a little more context with me so I can better assist you today:

  • Screenshot or video reference of your experience
  • Are you able to replicate this issue with a different, up to date browser?
  • Are you able to replicate this with a different network connection, preferably data?

If yes, please share the follow additional details with me:

  • Theme and version you are customizing
  • Device and software version you are currently using
  • Browser and version that you are experiencing this on

I apologize in advance for the lengthy request, but this will help us determine exactly what is going on, and also help us troubleshoot with you even better. If I missed or misunderstood anything, don't hesitate to let me know.

I look forward to your reply,

Olivia | Social Care @ Shopify 
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