Why is my shop closed for no reason?

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Why is my shop closed for no reason

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Shopify Staff
Shopify Staff
906 77 102

Hi @WatchA,

Ted here from Shopify, thanks for reaching out to us! 

Sometimes Shopify's system will close a store so that it can be manually reviewed by our Risk Department before it's launched. This only occurs for new accounts created just so we can verify the account for security and fraud prevention reasons. It will never happen again once the review is completed. I do believe this is the issue but I have emailed you privately so I can help authenticate the account and take a closer look. Please note that if the account is under review with our Risk team, then it can take a few business days for them to complete the review. They will get back to you as soon as possible once it's completed. 

Many thanks,

 

Ted | Social Care @ Shopify
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So for a review you close my store?

Could you not from the start of a shop review it.

My shop was running for 4 months and now it is closed.

 

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Shopify Staff
Shopify Staff
906 77 102

Hi @WatchA,

If it's not a new account, then the system might have flagged something to be reviewed by our Risk Department (as part of our TOS). Have you received an email from the team in regards to the account?

Many thanks, 

Ted | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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 I am still stuck with the same problem. Can you help me please?

 

Kind regards 

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Shopify Staff
Shopify Staff
906 77 102

Hi @WatchA,

Sure thing, have you been chatting with our Risk Department in regards to this? 

Thanks, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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