Why is my shop closed?

frankwong
New Member
2 0 0

My shop monstarpower.myshopify.com,domain name:www.monstarpowers.com, it has been more than a month since I created a shop. You can still visit normally this morning. Why were you locked up suddenly? I don't know why? Can I appeal my shop?Who can help me?

thanks

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Hyde
Shopify Staff
Shopify Staff
733 73 131

Hi @frankwong,

Hyde here from Shopify.

Did you receive an email about this at all? If so, your best bet would be to reply to that email directly. If you haven't, please let me know and I'll reach out to you by email myself to dig into the matter with you.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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frankwong
New Member
2 0 0
I did not receive the email. I don't know why I closed my shop?
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frankwong1
New Member
1 0 0

My website has been online for more than a month. Why are you locked up? How to restore my website? please help me. Thank you

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Hyde
Shopify Staff
Shopify Staff
733 73 131

Ok, I'm going to send you an email. Please reply from the email address you used to open your store and I will be able to look into it. -Hyde

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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