Why is the publish button greyed out on my Facebook Shop Publishing page?

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Tourist
9 0 1

PLEASE HELP - trying to publish my products to Facebook.  Everything has been approved but the PUBLISH button is greyed out on the Facebook Shop Publishing page.  How do I fix? See below and thanks!

 

Screen Shot 2020-03-28 at 11.35.22 AM.png

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New Member
6 0 0

I have this issue too, anyone have a solution?

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New Member
5 0 0

Jen Joy I am having same trouble, have you find out solution so far? 

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New Member
6 0 0

I disconnected the Facebook sales channel app and reinstalled and it fixed it!

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New Member
5 0 0

you mean reinstall facebook channel on Shopify? or the FB Page itself?  course I tried to create a new page but it didn't help

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New Member
6 0 0

I just deleted the channel off shopify, and then reinstalled. The page I didn't want to delete as it already had likes etc. Once reinstalled, linked the FB page again, waited about 5 hours and the products started appearing

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New Member
5 0 0

got u, will try it for sure, have sent email for support, have to see what if the also recommend 

thanks for reply 

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New Member
2 0 0

I have this issue too :(

 

 

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New Member
1 0 0
When you deleted the Facebook sales channel and reinstalled it, did the publish button appeared or it’s still greyed out?
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Tourist
9 0 1

It is still grey but it works so I guess it doesn't matter...

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