Why won't my product show up?

Solved
TLB1
Tourist
10 0 1

Hi everyone,

I'm very new to this and I'd love a little help.

I got all my products to show up whenever you select it from the menu bar on the home page except one and I can't figure out why it's not showing up.

Whenever I click on it it shows the product description but not the picture.It says "There are no products in this collection" but there actually is a product there. Please help!

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Dirk
Shopify Staff
Shopify Staff
1009 114 225

Hey, @TLB1 

I'd be happy to look into this for you. In order to do so, could you provide me with a link to the product where its image in not showing?

 

Dirk | Social Care @ Shopify 
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TLB1
Tourist
10 0 1
TLB1
Tourist
10 0 1

Hi @Dirk , Have you gotten a chance to take a look yet at my store to see what might be the problem and if you could help me to resolve it?

Thank you

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Dirk
Shopify Staff
Shopify Staff
1009 114 225

Hey, @TLB1 

I attempted to view the product page but you currently have a password enabled on your store preventing access to the product page. Can you provide me with the password or disable the password page temporarily?

Dirk | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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TLB1
Tourist
10 0 1

Hi @Dirk , I'm sorry about that here is the password for the store "cowste". 

Thank you

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Dirk
Shopify Staff
Shopify Staff
1009 114 225

@TLB1 For whatever reason your password page does not have a section to enter the password for access. Would you be able to temporarily disable the password page for access?

 

Dirk | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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TLB1
Tourist
10 0 1

Sure @Dirk  I'll do that right now

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TLB1
Tourist
10 0 1

@Dirk it is now disabled 

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TLB1
Tourist
10 0 1

Hi @Dirk , did you get a chance to look at the website? I disabled the password since yesterday and I'll be re-enabling the password this morning.

Please let me know

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