All things Shopify and commerce
Hey there.
I'm wondering why there still hasn't been a change in the platform to give merchants the ability to merge customers. I've gone and searched through numerous threads that are now more than 3+ years old with hundreds of comments from merchants asking to have the ability added. Shopify created a facebook group recently to get more opinions on all things Shopify, and in the few weeks it's been open, numerous threads asking for the ability have also been created. In every thread in the discussion boards, a Shopify staff member simply comes on and says they'll submit a ticket. I'm starting to feel like Shopify isn't listening to its merchants. Not having this feature is incredibly annoying and messed with a lot of our rewards systems. Please add this feature soon, or I will have to start looking at other platforms, as my customer base is increasing a lot and I don't have the time to constantly go through and find duplicates for rewards. Thanks!
Solved! Go to the solution
This is an accepted solution.
You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers.
Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge customers to make sure you maintain quality customer data.
To merge customer profiles:
Keep in mind, not every customer profile can be merged. There are some limitations for merging profiles that you can review in the Shopify Help Center.
We know this has taken time, and we appreciate your patience. We are excited to be launching this improvement for you today and look forward to hearing your feedback so we can keep improving your experience maintaining customer data in Shopify.
Finding duplicates takes a lot of work to properly manage our Reward Program.
This needs to be fixed ASAP!
This is an accepted solution.
You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers.
Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge customers to make sure you maintain quality customer data.
To merge customer profiles:
Keep in mind, not every customer profile can be merged. There are some limitations for merging profiles that you can review in the Shopify Help Center.
We know this has taken time, and we appreciate your patience. We are excited to be launching this improvement for you today and look forward to hearing your feedback so we can keep improving your experience maintaining customer data in Shopify.
To help ensure feedback on the new Merge customers feature isn't missed we've created a single feedback topic, and locked this particular topic.
If you have any feedback to share please post a detailed message in this topic: Merge Customers - Feedback And Questions
Thanks!
- To learn more visit the Shopify Help Center or the Shopify Blog
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