Try to get support via chat or email is impossible because I keep getting redirected to your knowledge base page. It is unacceptable user experience.
We are a business working with a freelancer to design and platform our ecommerce offering on Shopify. Our website is www.motha.shop.
Our 14-day trial has expired and need support to get this trial extended so that we can complete the setup.
Eunice here from the Shopify Social Care team. Thanks for your post today!
I'm sorry to hear you're having issues with our contact support page. Thank you for turning to the community for help with this. Here is a quick video to show you how to get in touch with a Support Advisor in case you need to in the future.
It sounds like the store you are working on has automatically frozen because you did not select a plan before the trial ran out. Is that right? In this instance, I have sent you an email to your community email address. Just respond to me there confirming your full name and myshopify.com URL and I'll assess the situation.