Working to setup a store with an expired trial. I need help

New Member
1 0 0

Try to get support via chat or email is impossible because I keep getting redirected to your knowledge base page. It is unacceptable user experience.

We are a business working with a freelancer to design and platform our ecommerce offering on Shopify. Our website is

Our 14-day trial has expired and need support to get this trial extended so that we can complete the setup.

Please help

Shopify Staff
Shopify Staff
102 16 19

Hey @motha_tech 

Eunice here from the Shopify Social Care team. Thanks for your post today! 

I'm sorry to hear you're having issues with our contact support page. Thank you for turning to the community for help with this. Here is a quick video to show you how to get in touch with a Support Advisor in case you need to in the future.  

It sounds like the store you are working on has automatically frozen because you did not select a plan before the trial ran out. Is that right? In this instance, I have sent you an email to your community email address. Just respond to me there confirming your full name and URL and I'll assess the situation.

Speak soon!

Eunice | Social Care @ Shopify 
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