Solved

What if I entered incorrect bank information on Shopify?

Envymefashionn
Tourist
5 0 1

Hello, my name is Micah and I’m having trouble with my payouts. 
I’m trying to change my bank account information because my payments is saying failed. I believe when setting up the account. I entered the wrong information. But when I try to change the information. It won’t let me because I need the old account info. But i don’t know the error I entered. 

please help me! 

 

 

Accepted Solutions (2)

Dallas
Shopify Staff (Retired)
916 61 211

This is an accepted solution.

Hey, there.

Dallas here from the Shopify Social Care Team.

Ah yes, that is very important, but no need to worry I certainly can help you out with this. Since you're not sure where the error is we are going to need to send this up to my account integrity team so that they can take a closer look and help you change that sensitive information. As general support, I don't have access to any banking information.

In order to send this to them, we are going to need to verify your account which will have to be done over email. I have gone ahead and sent you an email to the email address associated with this Shopify Community account. All of the steps for verification are in there for you.

If you don't see that email in your spam or your inbox please let me know. I completely understand the stress of not receiving your money so I want to see what I can do to help you out as soon as possible.

Please let me know if you have any other questions in the meantime.

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Helen
Shopify Staff (Retired)
1425 174 285

This is an accepted solution.

Hello Community Members!

 

Helen here from Shopify Support stepping in for Dallas. I understand how frustrating it can be when you’re not able to change your banking information, so I’m here to guide you towards resolving it. 

 

As Dallas mentioned earlier in this thread, changing this sensitive information on your account requires assistance from the Account Integrity department, and so a Support Advisor will need to escalate the change request on your behalf. The quickest way to initiate the escalcation is to reach out to Support via callback (if there’s a spot available), or through live chat on the contact page here

 

Please note that the flow of contacting support has changed slightly when choosing the live chat option. Once you’ve entered your store details, you will be redirected to a search page. Please enter a topic into the search bar, and scroll to the bottom of the documents provided where you’ll find a green ‘Continue’ button to proceed with connecting to a Support Advisor. It looks like this:

20-10-b1yot-xzoti

Prior to reaching out to Support, we kindly request that you please double check your banking information to ensure that you are attempting to enter the correct account number. You can find your banking information to confirm it, one of the following ways:

 

  • On the bottom of a blank cheque
  • Through your online banking account, or
  • By contacting your bank directly

 

We look forward to helping each of you resolve this as quickly as possible. Thank you for your cooperation!

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 85 (85)