Wrong bank information. Payouts Failing

New Member
3 0 0

Hello, my name is Jonathan and I’m having trouble with my payouts. 
I’m trying to change my bank account information because my payments are saying failed. I believe, when setting up the account, I entered the wrong information. But when I try to change the information. It won’t let me because I need the old account info. But i don’t know the error I entered. 

please help me!!! I have been trying to get this resolved for 3 weeks.

My email: newsosolutions@yahoo.com

Shopify Staff
Shopify Staff
685 37 108

Hey, Jonathan!

Sorry to hear you're having trouble changing this setting. If you can't remember you're old details, or you accidentally made a typo initially, this is a change we will need to assist you with. I'll just need to authenticate you first!

I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email? If you can, I'll be able to authenticate you as the account owner so I can look into this issue for you. You should see my email in your inbox under ticket #19458132. If you can reply to that email, we can get started!

Speak soon!

AvaSocial Care | help.shopify.com

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog