Wrong bank information

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Tourist
5 0 1

Hello, my name is Micah and I’m having trouble with my payouts. 
I’m trying to change my bank account information because my payments is saying failed. I believe when setting up the account. I entered the wrong information. But when I try to change the information. It won’t let me because I need the old account info. But i don’t know the error I entered. 

please help me!!! I posted this same question before and a lady responded but when i replied back she never responded again. 

I really need help. I have money on my payout and in getting frustrated. 

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New Member
1 0 0

Sorry. I dont have an answer for you, but I  am having the same problem 

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New Member
2 0 0

I am having the same issue. Did it get resolved? If so, how do I fix my issue too?

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Shopify Staff
Shopify Staff
516 34 73

Hi, everyone!

Sophia here from Shopify. 

For anyone still looking to update the bank account for Shopify Payments, I posted a response to @kluceros's question in this thread. As a security measure, you will need to verify the old account information in order to change the bank account on file. If there was a typo, however, Shopify Support can put you in touch with the Account Integrity team to help you make the change.

Sophia | Social Care @ Shopify
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