You are not eligible for a trial extension.

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New Member
10 0 0

I received an email about getting 14 more days to build my store for free. but when i click on the link i receive the following message: Unfortunately, you are not eligible for a trial extension.

I don't understand

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Shopify Staff
Shopify Staff
685 37 108

Hi, @Sjemmie!

Oh, I'm sorry to hear that! That does seem odd, and I'd like to dig into this for you now. I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email? If you can, I'll be able to authenticate you as the account owner so I can look into this issue for you. You should see my email in your inbox under ticket #19204768. If you can reply to that email, we can get started!


Speak soon!


AvaSocial Care | help.shopify.com

Ava | Social Care @ Shopify
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