Your Shopify Payments account is on hold

fahsintrendz
Tourist
5 0 1

Hi Shopify Team, 

Please help me resolve this issue. I have recently set-up Shopify Payments and it says "Your Shopify Payments account is on hold. Your store can’t accept new orders with Shopify Payments". 

I have not received an email from Shopify notifying me with that, so please help me out to solve this.

email: ashoormuftah@gmail.com

Website: fashintrendz.com

Shopify: fashin-tr.myshopify.com

Best, 

Ash

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Don
Shopify Staff
Shopify Staff
1212 71 154

Hi there @fahsintrendz!

Don here from Shopify.

Thanks for letting us know about this!

I'll just need to send an email out from here next, so we can get this reviewed for you by the relevant escalated team internally.

Keep an eye out for that email from me, and we can work on this from there.

All the best!

 

Regards,

Don

Don | Social Care @ Shopify 
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JennyMac
Tourist
4 0 1

Hey did you hear anything? I have been back and forth for a week now over a standard account hold and I am getting the runaround. I  have no fraud and the same card that was used for an order they are witholding has been used in my store before back in april for another large order, I am done hosting my store on shopify

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fahsintrendz
Tourist
5 0 1

Nope. Nothing yet, still waiting. 

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Don
Shopify Staff
Shopify Staff
1212 71 154

Hi there @JennyMac!

Don from Shopify once again.

Sorry to hear you're having a bit of a hard time with this.

Would you already have been in touch with our support team about this issue?

If so, if you could share any ticket number you would have we can check to ensure this is being handled by the correct team.

If not, just let us know so we can go ahead and get this escalated and investigated for you.

 

Regards,

Don

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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fahsintrendz
Tourist
5 0 1

Hi @Don 

My Shopify Payment problem is not solved yet, and this is such a waste of my money, I am paying for a Shopify monthly subscription yet I cannot use it. Please inform me if your team would fix this ASAP or not so I can go and try another thing because this is taking too long and I am paying for nothing basically. 
 
Thanks.
Ash
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Don
Shopify Staff
Shopify Staff
1212 71 154

Hi again @fahsintrendz!

Don from Shopify once again.

Sorry to hear you're having a hard time waiting for an update.

I checked on your ticket again and it is still with the correct specialist team who will be investigating and updating you from there.

This is the only place you'll be able to get an update on this process, so just keep an eye out for their reply and you will be able to work with them via email.

All the best!

 

 

Regards,

Don

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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fahsintrendz
Tourist
5 0 1

Super unsatisfied, thanks for the no support. 

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JennyMac
Tourist
4 0 1

They lifted the hold for me in about a week, I kept opening support chats and emailing like crazy every single day.

fahsintrendz
Tourist
5 0 1

Thank you @JennyMac, this is totally unacceptable, now we're in time to get extra support to run small businesses, not hold accounts and delay processes!! 

The pain of running a business itself is a nightmare, and now above that, your life is paused because of a careless shopify specialist. 

Like seriously Shopify,  either hire more people or fire the ones you currently have because 3 weeks pause for a business is just ridiculous!