Zipcode Issues at Payment - Help!

eatchirps
New Member
1 0 1

I've had a few customers write in and say that they cannot properly check out because they keep getting the error "Zip Code Does Not Match Billing Address" even though it does. Anyone else having this issue? Any clue how to resolve it?

PresVe
New Member
1 0 0

I'm experiencing the same issue. Did you ever get a solution fro this?

 

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metallogics
New Member
1 0 0

We have also been experiencing this issue frequently - hope there is an easy solution that does not diminish the fraud protection on our accounts.

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missmandy
Tourist
4 0 1

Us too. We are losing customers over this. It’s ridiculous. Why hasn’t Shopify fixed the issue. 

CanineAthletes
New Member
1 0 1

I've experienced this multiple times as well. This might explain why my conversion rate is so low.  Anyone have any ideas how we can improve this?

Dianamcg
New Member
1 0 0

I'm getting this issue too!! 

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Sonclairio
New Member
1 0 1

Shopify ZIP code errors are too common - we regularly speak with customers who get ZIP code error and everything they are doing is fine.  There must be a problem with Shopify billing and ZIp code checks!

rugsboss
Excursionist
14 0 5

Having this issue today.