The announcement bar has stopped showing on my site. It is switched on and showing on the backend but not on the store front. Has anyone come across this problem or knows how to fix it ?
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Ash here from the Shopify team.
This definitely sounds like an odd issue. I'll be glad to help get to the bottom of this with you! In order to fully understand the issue, I'll need to get some more information first. Could you please reply here and let me know the following:
I'm looking forward to hearing back so we can continue to look into this together.
This is an accepted solution.
I'm happy to help out! Since your shop is not yet live, I'm unable to preview it myself and test if the announcement bar shows up on my end. With that being said, if the announcement bar is appearing on the back end, but not when you preview the live site, it's possible this could be a cache issue. Could you please try the following and test if it resolves the issue:
If the issue still persists after trying the above, please let me know by replying here and please also include some screenshots of what you see on the back vs front end previews.
As for the discount issue, it's possible that the above steps could also resolve that, but it's hard to say without some more information on exactly what the discount issue is. Generally when issues occur with third-party apps it's best to get assistance directly from the app developer, but please feel free to reply back here and elaborate on the issue, and let me know what apps are involved.
Ash here again.
I'm so glad to hear the announcement bar is working as expected now! Did the above steps also seem to resolve the product discounting issue you were experiencing? If not, have you had a chance to reach out to the developers of the apps in question and get some more insights?
My pleasure. I'm glad I have been able to provide some assistance! I'm also happy to hear the app developers are looking into this discount issue with you. They should be able to provide some more insights and help you reach a solution. Please don't hesitate to reply back here, or reach out to our team if the issue needs further action from our end, or if any further questions or concerns arise.