banned user

9 0 2

Hello suddenly without any warnings i have log in my exchange marketplace account and been realized that i am banned user. Can give me advice which support section is best to contact to solve the issue? Thanks in advance!

Shopify Staff
Shopify Staff
1209 107 129

Hi @adnankata,

Ted here from Shopify, thanks for posting your query! 

Could you take a look at this guide and double-check if any of the Exchange user requirements have been broken? If you don't believe so, please let me know and I'll send you a private email to help authenticate the account and take a closer look. Our live chat, email and callback support are also available here (Support > Contact Support in the main menu) or our Facebook and support can also take a look if you would prefer a faster response. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks, 

Ted | Social Care @ Shopify 
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