Hi I just got charged because I made over $200 and it told me it was not my subscription fee in no way but yet that’s what they charged me for that and shipping label fees . If it’s not the subscription fee then why charge me that? Is it a way I can get out of this because I don’t like this at all I was not told about it at all and I didn’t sign up for this . I tried contacting someone since it happened yet no response and no way I can get in contact with an actually agent for help
From what you've said it does seem like a valid charge. You can keep track and on top of all charges to your store in your admin by taking the following steps:
Admin > Settings > Billing > Upcoming Bill
Here it will break down and explain any and all charges to your store.
There is also a help guide Shopify has going through what billing thresholds are.
It's really difficult to know how it's broken down for you without taking a look at your store. I have reached out to you directly to verify your store details to be able to take a closer look. If you for any reason did not receive an email, please let me know.
I just upgraded my plan from basic to advance because I have been billed $90 every 2 weeks for the last 2 months becuase I exceeded my threshold amount. What is the threshold amount for the advance vs the basic shopify plan?
Also, how would I get the financial services team to look at my account and review it?
Lue & Me Apparel
If you upgraded your plan then the threshold will have gone up for you. I can't say to what exactly but you can see this in your admin. If you take the following steps in your admin you can see what your threshold is now:
Store Admin > Settings > Billing and you can see what it is now. It will look like the example screenshot below:
Can you please reach out to me regarding my billing threshold? I’m still within my trial window and am considering canceling my Shopify due to the fee threshold. It is not clearly stated when signing up. $60 is a rather low threshold with the increasing postal rates. Is it possible to have this amount raised or my account credited for the first months threshold? I really like Shopify and hope I can make keeping it worth wild. Thanks!
Ah, my guess is you're still on the trial if your threshold is at $60? The threshold will remain at $60 until you select a plan and your first invoice has been paid. It will then go to $200 for the Basic/Lite plan, $480 for the Shopify plan, and $1,280 for the Advanced plan. This will be increased automatically when you select a plan or upgrade. I hope this helps and answers your question!