bug - page unresponsive - in chrome - https://help.shopify.com/api/reference/order

Highlighted
Shopify Partner
28 0 1

error: page unresponsive - where to report?

 Help pages are producing a "page unresponsive" error in google chrome (latest). They work fine in edge/firefox. This has been happening for a week or two, but before that they worked fine.

 e.g. https://help.shopify.com/api/reference/order - gives  "page unresponsive" error

 but https://help.shopify.com/themes/development/templates/cart-liquid - works fine.

Not sure where to report.

 

0 Likes
Shopify Staff (Retired)
Shopify Staff (Retired)
231 0 16

Hi there, Eddy!
 
Anders from the Shopify Social Care team here. I hope you're doing well today.

Thank you for bringing this to our attention! When a 'page unresponsive' error is generated, it is often due to a connection error (timeout) caused by a browser or local issue. If you are only seeing this issue in Chrome, I suggest to either install a fresh version of Chrome or clear Chrome's cache of old data. Regardless, the content on the page is quite long so that could also be what is causing the connection timeout. I'll be sure to pass this feedback along. ?

Let me know if there's anything else you need a hand with!

Anders3 | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
New Member
1 0 0

We are having same issue.  

 

Google Chrome is up to date Version 71.0.3578.98 (Official Build) (64-bit)

 

Cleared all cache and ran ccleaner

 

Issue persists on 4 different machines over 2 locations. I need to be able to check my orders :-(

0 Likes
New Member
1 0 0

Same issue here. Cleared caches, redownloaded Chrome, restarted cpu. I am on a mac. 

0 Likes