can't purchase shipping label

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New Member
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I am trying to purchase a shipping label for one of my orders, and it keeps giving me an error saying "A system error has occurred and is being investigated." I tried re-entering my credit card info just to make sure that is fine, and it still is giving me an error. Not sure what to do. 

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Shopify Staff
Shopify Staff
432 58 79

Hi, @asmashu,

Hank here from Shopify.

Earlier there was an issue with creating shipping labels, with USPS in particular. 

 

This issue has since been resolved in the past hour, can you try to purchase the label once more to see if you are able to do so?

 

If not, can you attach a screenshot of the error you are receiving, by using the editor similar to the below?23-38-qsny6-7k4ky

 

Hopefully, the issue is now resolved, but if you are still experiencing an issue let me know, and I will gladly assist you further!

 

All the best,

Hank

Hank | Social Care @ Shopify 
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New Member
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I am getting this error, please Help 

 

Screen Shot 2020-06-01 at 3.08.24 PM.png

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