When this error comes up, it is likely that the information shown on the documents provide does not match the information initially given to us at the time of sign up. To help get this reviewed I will need to verify the account via email. If you can respond to the email I have sent you with the requested information then I can reach out to our internal teams to help get this resolved.
I have shipped you an email.
For security purposes, I have edited out your email in your previous reply.