cancelling my domain

chai3
New Member
1 0 0

Hi,

I have a shopify store that was closed almost a year ago. I recently received a message about the store domain was on auto-renewed. However, because the store is inactive, I will need to pay for the subscription for accessing the store itself. Is there a way to bypass or a shopify staff can help me cancelling the auto-renewed?

 

Regards,

Chai

0 Likes
DigitalArtisans
Shopify Partner
377 57 75

Hello @chai3 !


You have two options to cancel the your domain:

1) If you purchased this domain via the Shopify admin (and the store it's linked to is closed) then you will need to reach out directly to Shopify's support for help managing it.

https://help.shopify.com/en/questions#/contact

 

2) The only other option is to try logging into the store again, paying the monthly fee to activate it, then cancelling the renewal yourself, and closing the store.

https://help.shopify.com/en/manual/domains/managing-domains/renewal#disable-automatic-domain-renewal

Hope this helps!

Thanks,
Digital Artisans

Hatim Ayoub | Designer | Developer
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted
0 Likes