I'm sorry to hear that you've been having trouble connecting with our support teams. As we have seen an increase in interactions there has been a longer than expected delay in connecting with our support across all channels. I know that is frustrating, especially when your store is down and you need the support in a timely manner. To look into your account, I will need to verify the account via email. If you can reply to my email with the requested information then we can work together to get this resolved ASAP.