cannot log into my store

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New Member
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I am disgusted that i am getting no response from shopify my store is down and losing money at a vital time when we have paid big money for marketing has anyone else had any problems ??

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Shopify Staff
Shopify Staff
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Hi, @suziewells

 

I'm sorry to hear that you've been having trouble connecting with our support teams. As we have seen an increase in interactions there has been a longer than expected delay in connecting with our support across all channels. I know that is frustrating, especially when your store is down and you need the support in a timely manner. To look into your account, I will need to verify the account via email. If you can reply to my email with the requested information then we can work together to get this resolved ASAP.

 

Peter | Social Care @ Shopify
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