This is an accepted solution.
I'm sorry to hear you're having trouble accessing your store. Have you reached out to our support about this? If yes, then the issue was likely escalated and we're waiting on our teams to review your ticket and provide an update.
If no, then you'll want to reach out to our support to have this reviewed. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!