I changed my payment gateway in South Africa, now I need to change my currency from US dollar to South African rand (ZAR)
I tested my payment through Paypal in US dollars, but now I can't change the currency to ZAR. Please assist as I need to take payments from my new payment gateway
JP de Beer
Ash here from the Shopify team. Welcome to the Shopify Community!
I understand you're trying to change your selling currency, but have made a test payment already. Once a shop makes its first sale, the currency selector becomes locked for a number of reasons. Our team can remove this lock, but it's important to understand why it's applied in the first place to avoid future issues. The main impacts on your store when changing selling currency are:
Our team will need to access the back-end of your account to unlock the currency selector, so I've sent you an email to the email address associated with your Shopify Community account for authentication. Once you've decided how you'd like to proceed, please reply back to that email and we can take the next steps together.